Shipping Policy
Shipping Policy
A tracking number will always be provided for orders, and we recommend referring to your delivery confirmation email to track your order and estimated delivery date.
Please note that shipping times are estimated and may vary due to factors outside of our control, such as customs processing times and carrier delays. We are not responsible for any customs fees or duties that may be charged upon delivery. If you have any questions or concerns about your order, please contact our customer service team for assistance.
Lost Shipments Policy
We understand that sometimes delivery mishaps can occur, such as a missing apartment number, wrong house number, or an unsupported forwarding address, which can prevent a package from reaching you.
If your package fails to be delivered, there's a chance it can be returned before another delivery attempt is made. If you are located in the United States or Canada and your package is returned to us, we will gladly reship it to you for a small fee to cover shipping expenses. However, if you are located outside of the United States or Canada, we will not be able to reship your package, and you will need to bear the full cost of the lost shipment if it is due to an incorrect address provided by you.
We recommend that you ensure that your shipping address is complete and accurate to avoid any delivery issues. If you have any concerns about the status of your order, please do not hesitate to contact our customer service team for assistance. We're here to help!